Cancellations
In the event that you need to cancel the experience day you have booked, you can do this up to 28 days prior to the date to receive a full refund minus the booking fee of £4.65 which is included in the advertised price of the Experience. Please email us at info@mxtryout.com to organise this.
If you need to cancel your day less than 28 days prior to the date booked, we are unable to provide a refund. For further information please read our terms and conditions.
Rescheduling Bookings
You may reschedule your booking up to 28 days prior to the date booked. You can do this manually yourself via the Appointo system that we use. Bookings cannot be rescheduled less than 28 days prior to the date booked. If you wish to reschedule your booking with less than 28 days to the date booked, you will incur a £30 rescheduling admin fee per rider. For further information please read our terms and conditions.
If you have any problems rescheduling your booking please contact us at info@mxtryout.com
Postponements
We do not like to cancel our days due to the weather, but in some cases, our tracks are unable to cope with adverse weather which can make riding and your off-road experience unsafe.
If we decide the weather/track conditions are inappropriate to run our MX Tryout Experience, we will postpone the day and notify all that have booked on. You can then rebook your day using the voucher code we send you on any of the other dates we have available for the following 24 months. For further information please read our terms and conditions.
Please speak to our friendly team if you have any issues and they will do their best to resolve them for you - info@mxtryout.com